FEDERAL MINISTRY OF POWER, WORKS & HOUSING

FMPWH

Font Size

REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

11 April, 2018
Mr YOMI LADAPO (DIRECTOR REFORM COORDINATION AND SERVICE IMPROVEMENT)

Mr YOMI LADAPO (DIRECTOR REFORM COORDINATION AND SERVICE IMPROVEMENT)

He has a Master in Public Administration
and attended University of Ibadan, Oyo State Lagos State University, Lagos. He hails from Oyo and is Married with children.

FUNCTIONS OF THE REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

11 April, 2018

The Reform Co-ordination and Service Improvement Department is one of the three new departments created by Government in order to deepen the on-going reform process in the Service.

ORGANIZATIONAL STRUCTURE

The approved organizational structure for the Department provided for two Divisions namely:

i.    Reform Coordination Division and
ii.    SERVICOM Division.

FUNCTIONS OF THE DEPARTMENT

The functions assigned to the Department by the Head of the Civil Service of the Federation via letter Ref. No. HCSF/CMO/EM/243/17 of 11th March, 2014 are as follows:

1.    Manage the department to serve as a focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and other agencies of Government;
2.    Work with leadership of the Ministry, BPSR & OHCSF to identify processes, systems and service gap in order to develop necessary intervention to eliminate such gaps;
3.    Manage and drive SERVICOM aims and initiative within the        Ministry;
4.    Trouble shoot service failures and develop the proposals to address them;
5.    Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry;
6.    Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
7.    Develop and deploy change management tools and practices to institute sustainable improvement in the Ministry.
8.    Assist the leadership of the Ministry to articulate and co-ordinate their change agenda in line with service policies and standards.

SERVICES PROVIDED

In line with our mandate, the Department provides the under listed services:

1.    Ensures SERVICOM compliance in all activities of the Ministry;
2.    Provides prompt and accurate response to complaints;
3.    Holds regular meetings with Ministerial SERVICOM Committee members to obtain feedback on implementation/adherence to SERVICOM principles by Departments and Units;
4.    Administers questionnaires to service delivery and improvement across the Departments/Units in the Ministry; and
5.    Conducts service delivery programmes including Sensitization Workshops for members of staff.

 

ORGANOGRAM REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

11 April, 2015

Records 1 to 3 of 3
Photo News
2 March, 2018

NATIONAL HOUSING PROGRAM GOMBE

National Housing Program Gombe

Click To View More Pictures

Photo News
12 December, 2017

FASHOLA HASSAN BELLO AT THE 22ND POWER SECTOR OPERATORS MEETING IN GEREGU KOGI STATE

Hon Minister of PowerWorks Housing Mr Babatunde FasholaSAN2nd right Minister of State SurvSuleiman Zarma Hassan2nd left Permanent Secretary Power Louis Edozeinleft and Governor of Kogi State Mr Yahya Bellorightduring the 22ndMonthly Meeting with Power Sector Operatorshosted bytheKogi State Government and Geregu Power Plc at the Geregu Power 1 Plc ItobeAjaokuta Expressway Ajaokuta Kogi Stateon Monday 11th December 2017

Click To View More Pictures