FEDERAL MINISTRY OF POWER, WORKS & HOUSING
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REFORMS COORDINATION & SERVICE IMPROVEMENT DEPARTMENT

(DIRECTOR REFORMS COORDINATION & SERVICE IMPROVEMENT)





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FUNCTIONS OF THE REFORMS COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

Responsibilities include:
1.    Manage the Department to serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR. OHCSF and Central Agencies of Government;

2.    Work with leadership of the Ministry to identify processes system and services gaps and with BPSR and OHCSF to develop  interventions to eliminate such gaps;

3.    Coordinate, drive, monitor and report on the Reform Agenda for the Ministry;

4.    Manage and drive SERVICOM aim and initiatives within the Ministry;

5.    Troubleshoot service failures and develop proposals to address them;

6.    Research and identify good practices that can be adopted /adapted to improve services delivery in the Ministry;

7.    Liaise with the Ministry‚Äôs Department and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;

8.    Develop and launch initiative to drive and mainstream a continuous service improvement culture within the Ministry;

9.    Develop and deploy change management tools and practices to institute sustainable improvement in the Ministry;

10.    Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with service policies and standards.

ORGANOGRAM REFORMS COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT


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